Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet or game can result in a loss, even when you have played before or believe that a win is due. Past outcomes do not change the odds of future results. Do not treat gambling as an investment, a source of regular income or a way to recover money that has already been lost.

Only gamble with money that you can afford to lose after your essential living costs have been covered. Your gambling budget should not come from rent, mortgage payments, household bills, food, school expenses, loan repayments or money set aside for emergencies. Never borrow money to gamble, sell personal possessions to fund play or rely on credit as a way to continue.

Before you start

• Set a spending limit for the day, week or month and keep to it.
• Decide how long you intend to play before you begin.
• Make sure you understand the rules, costs and risks of the game or betting activity.
• Use only your own money and do not gamble with funds belonging to another person.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
• Do not gamble to escape personal problems or to change your mood.
• Take regular breaks and keep time for work, study, family, exercise and other interests.

A limit is most effective when it is decided before gambling begins. Once a limit has been reached, stop playing rather than changing the limit to continue. Keeping a simple record of deposits, bets, wins, losses and time spent can help you maintain an accurate view of your gambling activity.

Manage your play

Taking control of your gambling starts with knowing how often you play, how much you spend and how gambling affects your daily life. Stakeclub Casino may make responsible gambling controls available through your account or by request. The options that apply can depend on the service, account status and applicable requirements.

Account and play controls

• Deposit limits can help restrict the amount added to an account during a selected period, where this option is available.
• Wagering or spending limits may help you control the amount used for gambling activity, where offered.
• Time reminders can prompt you to check how long you have been playing, where this feature is available.
• A cooling-off period can provide a short break from gambling without requiring a permanent account decision.
• Self-exclusion can restrict access for a chosen period or longer, subject to the applicable process and terms.
• Account closure can stop ordinary access to the account, although any required checks or outstanding matters may still need to be completed.

Choose limits that are realistic and suitable for your circumstances. If a limit no longer feels safe, reduce it or stop gambling. A request to increase a limit may be subject to a delay or other safeguards. These measures are designed to support control, but they cannot remove the financial risk of gambling. You remain responsible for monitoring your activity and seeking help if you are concerned.

Using a break or self-exclusion

If you decide to take a break, do not attempt to work around the restriction by opening another account, using another person's account or asking someone else to place bets for you. Tell people you trust that you are taking a break and remove saved payment details or gambling applications where appropriate. Consider blocking gambling-related websites or messages and avoid situations that make it harder to follow your decision.

A self-exclusion request is an important step and should be treated seriously. If you want to end or change a restriction, review the relevant process carefully. A return to gambling should only be considered when the applicable period and requirements have been met and you feel able to play within safe limits. If you are unsure, continuing the break and seeking independent advice may be the safer choice.

Recognise signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you do not need to wait for a crisis before asking for help. You may wish to pause or stop gambling if any of the following signs apply to you or someone close to you.

• Spending more money or time gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when attempting to cut back or stop.
• Hiding gambling activity, losses, deposits or account statements from family or friends.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Gambling during work, study, family time or other important responsibilities.
• Losing interest in activities that you previously enjoyed.
• Arguing with people close to you about gambling or its consequences.
• Using gambling to cope with sadness, stress, loneliness, anger or other difficult feelings.
• Feeling guilt, shame, hopelessness or loss of control after gambling.
• Selling belongings, taking on debt or using money intended for essential expenses.
• Returning to gambling after deciding to stop or after setting a personal restriction.

One sign can be enough to justify taking a break. You can start by stopping play, reviewing your transactions and telling someone you trust. Avoid trying to solve gambling-related financial problems by gambling more. A qualified financial counsellor can help you consider practical steps for managing debts and expenses, while a health professional or gambling support service can help with the emotional and behavioural effects.

If gambling is affecting another person in your household, remember that you are not responsible for controlling their choices. Protect shared finances where it is lawful and appropriate, discuss boundaries calmly and seek independent support for yourself. Support is available for family members, partners and friends as well as for people who gamble.

Getting help and taking action

If you are worried about your gambling, take action as soon as possible. Stop playing and consider using any available limit, cooling-off, self-exclusion or account closure option. You can also contact the relevant support service in your state or territory, speak with a qualified counsellor, consult your doctor or seek independent financial counselling. These services can help you understand your options without judgement.

Practical steps you can take today

1. Stop gambling and do not try to recover recent losses.
2. Review your recent gambling activity, deposits and withdrawals so you understand the position clearly.
3. Set a limit or request a break, self-exclusion or closure using the available account process.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Separate gambling money from money needed for bills and everyday living.
6. Contact an Australian gambling support, mental health or financial counselling service for confidential guidance.
7. Return to your plan whenever you feel an urge to gamble and identify a different activity you can do instead.

If you feel in immediate danger, are thinking about harming yourself or cannot stay safe, contact emergency services in Australia or attend the nearest hospital emergency department. If someone else may be at immediate risk, stay with them where it is safe to do so and seek urgent assistance.

Stakeclub Casino may apply account checks, restrictions or other safeguards where required by law, regulation or internal procedures. We may also decline activity or take steps to protect an account when concerns arise. These measures do not replace personal responsibility or professional support. If you need assistance with a responsible gambling request, use the support or account channel made available on the website. Do not send sensitive information through an unsecured or unofficial channel.

Our responsible gambling principles

We aim to provide clear information so players can make informed decisions about gambling. This includes explaining that outcomes are uncertain, encouraging players to set personal boundaries and making relevant safer gambling controls accessible where they are available. We do not present gambling as a solution to financial difficulty or suggest that losses can be recovered through continued play.

Gambling is intended for adults who meet the legal age requirement applicable to them. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and log out when you finish. If you believe another person has accessed your account, stop gambling and report the concern through the website's account support process.

Promotional messages, where applicable, should never be treated as a reason to gamble beyond your budget. Read any applicable terms before participating and remember that a promotion does not remove the underlying risks. You can manage marketing preferences through the relevant account or communication settings where those options are provided.

Responsible gambling is an ongoing process. Review your limits regularly, be honest about the impact of gambling and act early if your circumstances change. If you cannot stay within the limits you set, the safest option may be to stop gambling and seek support. Your wellbeing is more important than continuing to play.